Shipping & Handling
Shipping and Handling costs are outlined in shipping & handling and during the checkout process and depend on the shipping address. Non-Australian orders are shipped by Air Mail International and are usually received within 3-10 days of being shipped.
AUSTRALIA
Australia Post: Registered Post Parcel Post satchel – fixed price delivery by road to anywhere in Australia
Up to 500g
PRICE: AUD $8.95
INSURANCE: Yes (cover up to AUD 100) *Additional levels of insurance are available at the cost of the purchaser.
SIGNATURE ON DELIVERY: Yes
ESTIMATED DELIVERY TIME: 3-7 business days from date of shipping
DESTINATIONS: Australia-wide
INTERNATIONAL
Australia Post: Registered Post International satchel
Up to 500g
PRICE: AUD $15.40 (NZ)
PRICE: AUD $17.70 (Asia/Pacific)
PRICE: AUD $20.00 (USA/Canada/Middle East)
PRICE: AUD $23.40 (Rest of World)
INSURANCE: Yes (cover up to AUD 100) *Additional levels of insurance are available at the cost of the purchaser.
SIGNATURE ON DELIVERY: Yes
ESTIMATED DELIVERY TIME: 5-10 business days from date of shipping
DESTINATIONS: Worldwide
SHIPPING INFO
Business Days
Business days are Monday to Friday excluding public holidays.
Order Processing Time
This depends on the Stock Status of the item.
In Stock (1-2 days) On Order (1-6 weeks)
A handling charge of $4.50 to each postage option (Australia / International).
Delivery Time
- This depends on your selected shipping method.
- Registered Post: 3-7 business days from date of shipping
- Registered Post International:5-10 business days from date of shipping
Customs Fees and Import Restrictions
Some countries place restrictions on goods imported or charge customs duties or import fees. It is the responsibility of the customer to find out about any restrictions applicable to them and pay any charges. We send all parcels through Australia Post and suggest checking your country in the first instance on their website at http://www.auspost.com.au We also recommend contacting your local government body prior to ordering e.g. Customs and Excise.
Missing Parcels
If your parcel hasn't arrived in the time expected please call Australia Post on 13 13 18 and quote the tracking number from your shipping confirmation email. We also recommend visiting your local Post Office or Mail Centre to see if they are holding it for you.
Insurance Claims
Undelivered parcels: All insurance claims are between Isomood and Australia Post. We will arrange for the insurance payment to be paid to you or will replace your order if available.
Delivered parcels: Insurance claims are between the customer and Australia Post. If you need to make a claim and need assistance, just email us.
Returns
Shipping cost is non-refundable on Returns.
Note: All prices are in Australian dollars.
